• Privacy policy

Privacy policy

Privacy Policy

Last Updated: 21 July 2026

This Privacy Policy explains how Thread Marked Tailoring LLC, trading under the brand name OtaWear ("OtaWear", "we", "our", or "us"), collects, uses, stores, and protects your personal information when you visit our website, place an order, or otherwise interact with our services.

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products and services.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Order Information

  • Products purchased
  • Order history
  • Payment confirmation
  • Delivery information

Technical Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on our website
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Deliver your purchases
  • Communicate regarding your order
  • Respond to customer enquiries
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Comply with applicable legal obligations
  • Send promotional communications where you have chosen to receive them

We do not sell your personal information.

3. Payment Information

Payments are processed securely through Shopify and its authorized payment providers.

OtaWear does not store your complete credit card or debit card details on our servers.

4. Sharing Your Information

We only share your information when necessary to operate our business.

This may include:

  • Shopify
  • Payment providers
  • Shipping and courier companies
  • IT service providers
  • Professional advisers
  • Government authorities where required by law

These service providers may process your information only for the services they provide to us.

5. Marketing Communications

If you subscribe to receive marketing emails or promotions, we may contact you regarding:

  • New products
  • Special offers
  • Promotions
  • Store updates

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

6. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Improve website performance
  • Analyze website traffic
  • Enhance your shopping experience
  • Support Shopify's platform functionality

You can disable cookies through your browser settings, although some website features may no longer function correctly.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal and accounting obligations
  • Resolve disputes
  • Enforce our agreements

When no longer required, your information will be securely deleted or anonymized where appropriate.

9. Your Rights

Subject to applicable law, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your information
  • Delete your personal information
  • Withdraw consent where processing is based on consent
  • Object to certain processing activities

To exercise any of these rights, please contact us using the details below.

10. Children's Privacy

Our website is not intended for children.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so that we can remove it.

11. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third-party websites.

We encourage you to review their privacy policies before providing any personal information.

12. International Data Transfers

Because our website is hosted on Shopify and some of our service providers operate internationally, your personal information may be transferred to or processed in countries outside the United Arab Emirates.

Where such transfers occur, we take reasonable steps to ensure your information receives an appropriate level of protection in accordance with applicable laws.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page together with the revised "Last Updated" date.

Your continued use of our website after changes have been published constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Thread Marked Tailoring LLC
Trading under the brand name OtaWear

Email: info@threadmarked.com

Phone: +971 28 765 006

Mobile: +971 50 433 0558

Business Address:
ME12, Mohamed Bin Zayed City
Abu Dhabi
United Arab Emirates